TOEIC® Part 7 の弱点を、1セットで診断。全5問・約7分｜解き終わると、設問タイプ別の正答率と弱点がわかります（無料・登録不要）模試1 の Q.186-190 にも入っています → 模試1 の一覧
Dear Summit Freight,
Our store received today's delivery for order NG-2291, but one of the three pallets listed on the shipping receipt was missing. The receipt shows charges for all three, including the winter jackets that our seasonal display depends on. When asked, the driver would say only that he had "loaded what was on the truck."
We need the missing pallet before our sale begins on November 9. Could you confirm where it is and arrange delivery no later than November 8? If the pallet cannot be located, we will need a refund for that portion of the shipment, and we will source the jackets elsewhere.
The receipt and your own dispatch records should contain everything needed to trace this. Please treat the matter as urgent.
Regards,
Renata Voss
| Item | Amount |
|---|---|
| Pallet 1 — Footwear (24 boxes) | $140 |
| Pallet 2 — Accessories (18 boxes) | $110 |
| Pallet 3 — Winter jackets (30 boxes) | $150 |
| Subtotal | $400 |
| Fuel surcharge | $40 |
| Total | $440 |
Note: A signature confirms receipt of all pallets listed above.
Why did Ms. Voss write the e-mail?
- A To report that part of a delivery was missing
- B To dispute a fuel surcharge
- C To cancel order NG-2291
- D To request a change to a delivery route
According to the dispatcher, which pallet was left in the depot?
- A The footwear pallet
- B The accessories pallet
- C The winter-jackets pallet
- D No pallet was left behind.
If the missing pallet cannot be located, how much should be refunded for that portion?
- A $110
- B $150
- C $400
- D $440
What does the text-message chain reveal that the driver did not explain to the store?
- A The jackets were damaged during transit.
- B The store's address had been entered incorrectly.
- C The receipt contained a printing error.
- D The missing pallet had been intentionally left in the depot.
What problem does the dispatcher's redelivery plan create for the store?
- A The store will be billed twice for the jackets.
- B The jackets will arrive after the store's sale has begun.
- C The footwear pallet will be returned to the depot.
- D The fuel surcharge will be doubled.