TOEIC® Part 7 の弱点を、1セットで診断。全4問・約4分｜解き終わると、設問タイプ別の正答率と弱点がわかります（無料・登録不要）模試1 の Q.161-163 にも入っています → 模試1 の一覧
Dear Mr. Halloran,
Thank you for taking the time to share your feedback following your recent stay at the Corravel Hotel. I was sorry to learn that noise from the renovation work on the floor above disturbed your sleep, and that this was not mentioned when you checked in. That fell short of the standard we aim to provide.
As a gesture of apology, I have arranged for the two nights of your stay to be refunded in full to the card on file; you should see this within five business days. I would also like to offer you a complimentary weekend for two, valid for the next twelve months, which you can book directly through my office.
You noted that the renovation schedule was not posted anywhere guests could see it. You are quite right, and we have since placed notices at the front desk and by the elevators on every floor. Feedback like yours is genuinely useful, and I am grateful for it.
Should you choose to return, please contact me personally and I will ensure your room is well away from any ongoing work.
Yours sincerely,
Daniela Cruz
General Manager, Corravel Hotel
What is the main purpose of the letter?
- A To respond to a guest's complaint
- B To confirm a new reservation
- C To advertise a newly renovated floor
- D To request payment for a stay
What does Ms. Cruz say she has arranged for Mr. Halloran?
- A A free upgrade for his next stay
- B A discount on all future bookings
- C A full refund for two nights
- D A voucher for the hotel restaurant
What can be inferred about the hotel's practice before Mr. Halloran's stay?
- A It always upgraded returning guests.
- B It did not clearly inform guests about renovation work.
- C It charged extra for quiet rooms.
- D It had never carried out renovations before.
What is Mr. Halloran invited to do if he returns?
- A Book online to get a discount
- B Stay on the renovated floor
- C Write another review
- D Contact Ms. Cruz personally